LIMITED LIFETIME WARRANTY

E-Z Storage LLC

Limited Lifetime Warranty

Effective Date: January 1, 2026

PLEASE READ THIS LIMITED LIFETIME WARRANTY CAREFULLY BEFORE USING ANY E-Z STORAGE LLC PRODUCT. BY PURCHASING, ACCEPTING DELIVERY OF, OR USING ANY PRODUCT, YOU AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY.

This Limited Lifetime Warranty (this "Warranty") is issued by E-Z Storage LLC, an Arizona limited liability company ("Company," "we," "us," or "our"), with its principal place of business at 4602 E. Elwood St. #3, Phoenix, Arizona 85040, in favor of the original purchaser of Company Products (as defined herein).

This Warranty is non-transferable and extends solely to the original purchaser of record. It does not extend to any subsequent owner, transferee, lessee, or any other third party.

E-Z Storage Brand Products Only — Partner Products Not Covered

This Limited Lifetime Warranty applies EXCLUSIVELY to products designed and manufactured under the E-Z Storage LLC brand. This includes the E-Z Lift™ series, Heavy-Duty Pro racks, Tote Slide Pro™, Bike Slide™, Bike Slide Pro™, and Wall Shelf systems.

Partner products, third-party products, and products sourced from manufacturers other than E-Z Storage LLC (including but not limited to slatwall systems, cabinets, storage rack lites, and other partner-branded items) are NOT covered by this Warranty.

Warranty coverage for partner and third-party products, if any, is provided exclusively by the applicable manufacturer and is governed by that manufacturer's warranty terms. Customers should consult the manufacturer's website or documentation for warranty information on non-E-Z Storage brand products.

1. Definitions

As used in this Warranty, the following capitalized terms shall have the meanings set forth below:

  • "Company" — E-Z Storage LLC, an Arizona limited liability company.
  • "Product(s)" — Exclusively the proprietary overhead garage storage products designed, manufactured, and sold under the E-Z Storage or E-Z Garage Storage brand. This includes: E-Z Lift™ retractable ceiling storage lifts (all variants), Heavy-Duty Pro ceiling racks, Tote Slide Pro™ systems, Bike Slide™ and Bike Slide Pro™ systems, Wall Shelf and Wall Shelf Combo systems, and all associated original hardware and components included with those products. Partner products, third-party products, and products sourced from manufacturers other than E-Z Storage LLC are expressly excluded from this Warranty.
  • "Original Purchaser" — The individual or entity that originally purchased the Product directly from Company or through an authorized reseller or sales channel, as evidenced by valid proof of purchase.
  • "Proof of Purchase" — An original invoice, order confirmation, or sales receipt that identifies the Product, the purchase price, and the date of purchase.
  • "Defect" — A material defect in materials or workmanship present in a Product at the time of manufacture that causes the Product to fail under normal residential use and proper installation.
  • "Lifetime" — The lifetime of the original residential structure in which the Product is installed, for so long as the Original Purchaser resides at or owns such property. For commercial use, "Lifetime" means five (5) years from the date of original purchase.
  • "Normal Use" — Use of the Product strictly in accordance with Company installation instructions, load rating specifications, weight capacity guidelines, and all applicable warnings, within the residential or light commercial garage environment for which the Product was designed.
  • "Installation Services" — Any labor, installation, or assembly services provided by independent third-party contractors, whether arranged by Company or otherwise. Installation Services are explicitly excluded from this Warranty.

2. Warranty Coverage

Subject to all terms, conditions, limitations, and exclusions set forth herein, Company warrants to the Original Purchaser that each Product shall be free from Defects in materials and workmanship under Normal Use for the Lifetime of the Product as defined in Section 1.

This Warranty covers:

  1. Structural steel frames, welded joints, and primary load-bearing components of E-Z Storage brand Products against failure resulting from Defects in materials or workmanship;
  2. Powder-coated or painted finishes against peeling, flaking, or delamination resulting from manufacturing defects, but not against normal weathering, environmental exposure, or surface abrasion;
  3. Mechanical components of retractable and motorized lift systems (where applicable) against failure resulting from Defects in materials or workmanship under Normal Use; and
  4. Hardware supplied with the Product, including bolts, brackets, cables, and mounting components, against Defects in materials for a period of two (2) years from the date of original purchase.

This Warranty does NOT cover installation workmanship, labor, or any services. See Section 6 for Warranty Exclusions.

3. Warranty Remedies — Company's Sole Obligation

In the event of a valid warranty claim under this Warranty, Company's sole and exclusive obligation, and the Original Purchaser's sole and exclusive remedy, shall be, at Company's sole discretion, one of the following:

  1. Repair or replacement of the defective Product or component with a new, comparable, or functionally equivalent product or component; or
  2. Issuance of a replacement part or assembly sufficient to remedy the confirmed Defect; or
  3. A refund of the original Product purchase price paid by the Original Purchaser, less any applicable deductions for prior use, in Company's reasonable discretion.

Company reserves the right to determine the appropriate remedy in its sole reasonable discretion. Company shall not be obligated to provide any remedy other than those enumerated above. All replacement products provided under this Warranty shall be warranted for the remaining term of the original Warranty, or ninety (90) days from the date of replacement, whichever is longer.

4. Warranty Claims Procedure

To obtain warranty service, the Original Purchaser must:

  1. Submit a written warranty claim to Company via email at contact@EZGarageStorageUSA.com or through the Company website at www.EZGarageStorageUSA.com within a reasonable time following discovery of the alleged Defect;
  2. Provide valid Proof of Purchase identifying the Product, the purchase date, and the original purchase price;
  3. Provide a clear written description of the alleged Defect and the circumstances under which it manifested, including photographic or video evidence of the Defect as reasonably requested by Company;
  4. Provide evidence of proper installation in accordance with Company's published installation instructions, including any installation photographs required by Company; and
  5. Cooperate fully and in good faith with Company's investigation of the warranty claim, including providing access to the Product for inspection if reasonably requested.

Company shall have the right to inspect any Product subject to a warranty claim, whether on-site or by requiring the return of the Product or components at Company's election. Company shall bear all reasonable costs of return shipping for valid warranty claims. Company shall not be responsible for any damage occurring during return shipment attributable to inadequate packaging by the Original Purchaser.

Company reserves the right to deny any warranty claim that does not satisfy the requirements of this Section 4 or that is otherwise excluded under Section 6 of this Warranty.

5. Installation Services — Exclusion from Warranty

INSTALLATION SERVICES ARE EXPRESSLY AND COMPLETELY EXCLUDED FROM THIS WARRANTY.

Company is a product manufacturer and seller. Company does not perform installation services and does not employ installers. Where installation services are arranged through Company, such services are performed exclusively by independent third-party contractors over whom Company exercises no supervision, direction, or control.

This Warranty does not cover, and Company expressly disclaims all liability for:

  1. Any damage, failure, or injury arising out of or related to the installation, assembly, or mounting of any Product, regardless of who performed such installation;
  2. Improper installation, incorrect mounting, or failure to follow Company's installation instructions;
  3. Installation into structurally unsuitable substrates, including insufficient ceiling joists, inadequate wall studs, concrete or masonry surfaces, or non-load-bearing materials;
  4. Workmanship defects attributable to the installer or any third party;
  5. Property damage, personal injury, or death arising from installation activities; or
  6. Any act or omission of any independent third-party installer.

All claims arising out of or relating to installation services shall be pursued exclusively against the installer or installation contractor responsible for performing the work. Company shall not be named as a party in any installation-related claim except where non-waivable applicable law expressly requires otherwise.

6. Warranty Exclusions

This Warranty does not cover, and shall be null and void with respect to, any Product or component that has been subject to any of the following:

  1. Misuse, abuse, negligence, accident, alteration, modification, or unauthorized repair by any person other than Company-authorized personnel;
  2. Use in excess of the stated weight capacity, load rating, or maximum load specifications published by Company for the applicable Product;
  3. Use outside of the intended residential or light commercial garage storage application for which the Product was designed;
  4. Exposure to corrosive chemicals, saltwater environments, extreme humidity, or other environmental conditions beyond normal residential exposure;
  5. Physical damage, dents, scratches, or surface abrasion resulting from external impact, mishandling, or improper storage;
  6. Normal wear and tear, including surface oxidation, minor cosmetic blemishes, or natural aging of materials occurring over time;
  7. Failure to perform required maintenance or inspection of the Product in accordance with Company's published guidelines;
  8. Unauthorized modification, drilling, welding, cutting, or structural alteration of any Product component;
  9. Use of non-Company hardware, components, or accessories that are incompatible with the Product;
  10. Acts of God, natural disasters, floods, fires, lightning, earthquakes, or other force majeure events;
  11. Theft, vandalism, or damage by third parties;
  12. Products purchased from unauthorized resellers, secondary markets, or without valid Proof of Purchase; or
  13. Any Product that has been transferred, sold, or otherwise conveyed to any party other than the Original Purchaser; or
  14. Any product not manufactured under the E-Z Storage LLC brand, including partner products, third-party products, and products sourced from external manufacturers. Such products are subject solely to the applicable manufacturer's own warranty, if any, and customers must seek warranty coverage directly from the applicable manufacturer.

7. Disclaimer of All Other Warranties

THE WARRANTY SET FORTH IN SECTION 2 OF THIS DOCUMENT IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY COMPANY WITH RESPECT TO THE PRODUCTS.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COMPANY HEREBY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION:

  1. ANY IMPLIED WARRANTY OF MERCHANTABILITY;
  2. ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE;
  3. ANY IMPLIED WARRANTY OF NON-INFRINGEMENT; AND
  4. ANY WARRANTY ARISING FROM COURSE OF DEALING, USAGE OF TRADE, OR CUSTOM AND PRACTICE.

Some jurisdictions do not allow the exclusion of implied warranties. To the extent that applicable law does not permit the exclusion of implied warranties, such warranties are limited in duration to the shorter of the Warranty period set forth in Section 2 or the minimum period required by applicable law.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY:

  1. INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
  2. LOSS OF PROFITS, REVENUE, BUSINESS, DATA, GOODWILL, OR ANTICIPATED SAVINGS;
  3. PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM INSTALLATION SERVICES;
  4. DAMAGES ARISING FROM PRODUCT MISUSE, OVERLOADING, OR MODIFICATION; OR
  5. DAMAGES EXCEEDING THE ORIGINAL PURCHASE PRICE PAID BY THE ORIGINAL PURCHASER FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM,

WHETHER ARISING UNDER CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. To the extent that applicable law does not permit such exclusion or limitation, the foregoing limitations shall apply to the maximum extent permitted by law.

9. Non-Transferability

This Warranty is personal to the Original Purchaser and is non-transferable. It does not extend to, and may not be assigned or transferred to, any subsequent owner, purchaser, lessee, licensee, or other transferee of the Product, whether by sale, gift, estate transfer, or otherwise. Any attempted transfer of this Warranty shall be null and void and of no legal effect.

10. Assumption of Risk; Safe Use Obligations

The Original Purchaser expressly acknowledges and agrees that:

  1. Garage storage systems involve overhead loads and inherent risks if improperly installed, overloaded, or misused;
  2. The Original Purchaser is solely responsible for ensuring that any Product is installed by a qualified, insured independent contractor or professional in accordance with Company's installation instructions and all applicable building codes, permits, and local regulations;
  3. The Original Purchaser is solely responsible for determining the structural suitability of the installation surface, including ceiling joists, wall studs, and substrate materials, prior to installation;
  4. The Original Purchaser assumes all risk of personal injury, property damage, or loss arising from failure to comply with weight capacity limitations, load ratings, or safe use guidelines published by Company; and
  5. Company provides no engineering, structural, architectural, or code-compliance advice, and nothing in this Warranty or any Company communication shall be construed as such.

11. Governing Law; Dispute Resolution

This Warranty shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict-of-law principles. Any dispute arising out of or relating to this Warranty that cannot be resolved informally shall be subject to mandatory mediation in Maricopa County, Arizona, as a precondition to any further legal proceedings. If mediation fails to resolve the dispute, it shall be submitted to binding arbitration administered by a mutually agreed arbitration service in Maricopa County, Arizona, on an individual basis. The Original Purchaser waives the right to participate in any class action, collective action, or representative proceeding relating to any warranty claim. The prevailing party in any arbitration proceeding shall be entitled to recover its reasonable attorneys' fees and costs.

12. Entire Agreement; Modification; Severability

This Warranty constitutes the entire agreement between Company and the Original Purchaser with respect to the warranty coverage of the Products and supersedes all prior representations, warranties, agreements, and understandings, whether written or oral, relating to the subject matter hereof. No modification, amendment, or waiver of this Warranty shall be effective unless made in writing and signed by an authorized officer of Company. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. Company reserves the right to modify the terms of this Warranty at any time; provided, however, that any such modification shall apply only to Products purchased after the effective date of such modification.

13. Warranty Service Contact Information

E-Z Storage LLC — Warranty Department
4602 E. Elwood St. #3 | Phoenix, AZ 85040
Phone: (480) 907-3921
Email: contact@EZGarageStorageUSA.com
Website: www.EZGarageStorageUSA.com

THIS LIMITED LIFETIME WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.