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Return Policy

E-Z STORAGE LLC

RETURN & REFUND POLICY

Effective Date: January 1, 2025

This Return & Refund Policy (the “Policy”) applies to all purchases of Products (defined below) from E-Z Storage LLC, an Arizona limited liability company (“Company,” “E-Z Storage,” “we,” “us,” or “our”).

This Policy is incorporated into and made part of the E-Z Storage LLC Master Service & Policy Agreement (the “Agreement”). Capitalized terms not defined herein have the meanings assigned in the Agreement.

1. APPLICABILITY

1.1 Covered Transactions. This Policy applies to all purchases of Products made directly from Company through the Website, invoice, estimate, in-person sale, or other authorized sales channel.

1.2 Agreement Controls. In the event of any conflict between this Policy and the Agreement, the Agreement controls unless this Policy expressly states otherwise.

2. RETURN ELIGIBILITY

2.1 Return Window. Customers must submit a written return request within fourteen (14) calendar days of the date of Product delivery.

2.2 Condition Requirement. To be eligible for return, Products must be:

2.3 Inspection Requirement. All returned Products are subject to inspection and approval by Company prior to any refund.

2.4 Proof of Purchase. Valid proof of purchase is required for all return requests.

2.5 Opened Products Not Eligible. Products that have been opened, unsealed, assembled, installed, repackaged, or otherwise altered from their original factory condition are not eligible for return.

3. NON-RETURNABLE ITEMS

The following items are strictly non-returnable and non-refundable:

3.1 Custom, modified, or special-order Products
3.2 Installed or partially installed Products
3.3 Products removed from factory-sealed packaging
3.4 Products damaged due to misuse, improper installation, overloading, alteration, or storage conditions
3.5 Clearance, final-sale, or discontinued items
3.6 Products returned without authorization

4. RETURN AUTHORIZATION PROCESS

4.1 Authorization Required. All returns require prior written authorization from Company (“Return Authorization”).

4.2 Unauthorized Returns. Products returned without a valid Return Authorization may be refused or returned to Customer at Customer’s expense.

4.3 Return Instructions. Customer must follow all return instructions provided by Company. Failure to follow instructions may result in denial of the return or refund.

4.4 Return Deadline. Approved returns must be shipped within the timeframe specified in the Return Authorization.

5. RESTOCKING FEE

5.1 Standard Restocking Fee. All approved returns are subject to a ten percent (10%) restocking fee based on the original Product purchase price.

5.2 Deduction. The restocking fee will be deducted from the refund amount.

6. SHIPPING COSTS; NO COMPANY-PAID RETURN SHIPPING

6.1 Customer Responsibility. Customer is solely responsible for:

6.2 Original Shipping Non-Refundable. Original outbound shipping charges are non-refundable.

6.3 No Prepaid Labels. Company does not provide prepaid return shipping labels.

7. REFUND CALCULATION

7.1 Refund Formula.

If approved, refunds shall be calculated as:

Refund Amount =
 Original Product Purchase Price
− 10% Restocking Fee
− Original Outbound Shipping Costs

7.2 Non-Refundable Charges. Installation fees, delivery fees, expedited shipping, taxes (except where required by law), coordination fees, and other service-related charges are non-refundable.

7.3 Refund Processing Time. Approved refunds will be issued within a commercially reasonable time following inspection and approval, using the original payment method where feasible.

8. SHIPPING DAMAGE OR DEFECTIVE PRODUCTS

8.1 Inspection at Delivery. Customer must inspect shipments immediately upon delivery.

8.2 Visible Damage. Visible shipping damage must be documented with the carrier at delivery and reported to Company promptly.

8.3 Carrier Claims. Risk of loss transfers upon tender to the carrier. Company may assist with carrier claims but assumes no obligation beyond applicable law.

8.4 Manufacturer Warranty. Defective Products are subject solely to the applicable manufacturer’s warranty, if any.

9. REFUSED DELIVERIES & UNDELIVERABLE SHIPMENTS

9.1 If Customer refuses delivery of a shipment that is not damaged or defective, the shipment will be treated as a return subject to:

9.2 If a shipment is returned to Company due to an incorrect address provided by Customer or failure to receive delivery, Customer is responsible for all additional shipping and handling costs.

10. ORDER CANCELLATIONS

10.1 Orders may not be canceled once the Product has been tendered to the carrier for shipment.

10.2 Custom or special-order Products may not be canceled once production or procurement has begun.

10.3 Company reserves the right to charge administrative or processing fees where permitted by law.

11. REFUSAL OF RETURNS

Company reserves the right to refuse any return that:

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Company’s total liability relating to any return shall not exceed the original purchase price of the Product.

Company shall not be liable for incidental, consequential, indirect, or special damages arising from returns, delays, or denied refunds.

13. POLICY MODIFICATIONS

Company reserves the right to modify this Policy at any time. The version in effect at the time of purchase shall govern that Order.

14. CONTACT INFORMATION

Return requests must be submitted in writing through the contact methods provided on the Company Website unless Company specifies otherwise in writing.

E-Z Storage LLC
4602 E. Elwood St. #3
Phoenix, AZ 85040

Phone: 480-907-3921
Email: contact@EZGarageStorageUSA.com
Website: www.EZGarageStorageUSA.com

© 2026 E-Z Storage LLC. All Rights Reserved.