E-Z STORAGE LLC

MASTER SERVICE AGREEMENT

Effective Date: January 1, 2025

This Master Service Agreement (the “Agreement”) is entered into by and between E-Z Storage LLC, an Arizona limited liability company (“Company,” “E-Z Storage,” “we,” “us,” or “our”), and the purchaser, user, recipient, or beneficiary of any Product or Service (“Customer,” “you,” or “your”). Company and Customer may be referred to individually as a “Party” and collectively as the “Parties.”

BY PLACING AN ORDER, MAKING PAYMENT, SCHEDULING INSTALLATION, ACCEPTING DELIVERY, ACCESSING THE WEBSITE, OR USING ANY PRODUCT OR SERVICE, CUSTOMER AGREES TO BE LEGALLY BOUND BY THIS AGREEMENT.

ARTICLE I

DEFINITIONS

1.1 “Products” means all goods sold, distributed, or supplied by Company, including components, hardware, accessories, manuals, instructions, packaging, and related materials.

1.2 “Services” means coordination, scheduling, logistics facilitation, customer communications, or other non-installation services provided by Company.

1.3 “Installer(s)” means independent third-party contractors who may perform installation services for Customer.

1.4 “Order” means any purchase transaction, online checkout, invoice, estimate acceptance, or similar agreement for Products or Services.

1.5 “Website” means Company websites, ordering portals, checkout pages, and related digital properties.

ARTICLE II

ACCEPTANCE; ENTIRE AGREEMENT; NO RELIANCE

2.1 Binding Acceptance. Customer accepts this Agreement upon purchase, payment, scheduling, delivery, use of Products, or use of the Website.

2.2 Electronic Assent. Electronic acceptance (including clickwrap, checkbox, typed name, or digital signature) is enforceable under applicable law.

2.3 Failure to Read. Failure to review this Agreement does not affect enforceability.

2.4 Entire Agreement. This Agreement constitutes the entire and exclusive agreement between the Parties and supersedes all prior communications or representations.

2.5 No Reliance. Customer acknowledges that Customer has not relied upon any statement, representation, or promise not expressly contained in this Agreement.

2.6 Authority & Capacity. Customer represents they are at least eighteen (18) years of age and legally competent.

ARTICLE III

SCOPE OF OFFERINGS; LIMITATIONS

3.1 Company sells overhead garage storage Products.

3.2 Company does not perform installation services.

3.3 Company may, at Customer’s request, coordinate installation performed solely by independent Installers.

3.4 Installation services are non-structural and shall not include modification of framing, joists, trusses, beams, or other load-bearing components.

3.5 Company does not provide engineering, architectural, structural, safety, or code-compliance advice.

3.6 Customer is solely responsible for determining structural suitability, mounting locations, load limits, permits, and compliance with applicable laws.

ARTICLE IV

INSTALLERS; STRICT LIABILITY ALLOCATION

4.1 Installers are independent contractors and are not employees, agents, partners, or representatives of Company.

4.2 Company does not supervise, control, or direct Installer methods, materials, personnel, safety practices, or workmanship.

4.3 Installers are solely responsible for all installation-related acts, omissions, safety conditions, property damage, and personal injury.

4.4 Exclusive Installer Liability. Customer agrees that any and all claims arising out of installation services shall be pursued exclusively against the Installer and not Company.

4.5 Company shall not be named in any installation-related claim except where non-waivable law requires otherwise.

ARTICLE V

PAYMENT TERMS; CHARGEBACK PROTECTION

5.1 Full payment may be required prior to shipment, scheduling, coordination, or performance of Services.

5.2 Where installation is performed, payment may be due immediately upon completion.

5.3 Customer authorizes Company to charge provided payment methods for all amounts due.

5.4 Improper Chargebacks. Initiating a chargeback or payment reversal inconsistent with this Agreement constitutes material breach. Customer shall be liable for chargeback penalties, administrative costs, collection expenses, and reasonable attorneys’ fees to the fullest extent permitted by law.

5.5 Failure to dispute a charge in writing within fourteen (14) days constitutes waiver of the dispute to the fullest extent permitted by law.

ARTICLE VI

SHIPPING; RISK OF LOSS

6.1 Shipping and delivery dates are estimates only and not guaranteed.

6.2 Risk of loss transfers upon tender of Products to the carrier.

6.3 Customer must inspect Products immediately upon delivery.

6.4 Visible damage must be documented at delivery and reported promptly.

ARTICLE VII

RETURN & REFUND POLICY (INTEGRATED)

7.1 Return Window. Written return requests must be submitted within fourteen (14) calendar days of Product delivery.

7.2 Condition Requirement. To be eligible for return, Products must be:

Unopened and in original factory-sealed packaging
Unused and uninstalled
Unmodified and unaltered
Complete with all components, hardware, manuals, and documentation
Free from damage, markings, or wear
In resalable condition as determined by Company in its sole reasonable discretion

7.3 Opened, unsealed, assembled, installed, repackaged, or altered Products are not eligible for return.

7.4 Custom, modified, special-order, clearance, installed, or unauthorized returns are strictly non-refundable.

7.5 Approved returns are subject to a ten percent (10%) restocking fee.

7.6 Customer is responsible for all return shipping costs and original outbound shipping costs.

7.7 Refund Formula:

Refund Amount =
Original Product Purchase Price
− 10% Restocking Fee
− Original Outbound Shipping Costs

Installation and service fees are non-refundable.

7.8 Refused deliveries are treated as returns subject to restocking fees and shipping costs.

7.9 Orders may not be canceled once tendered to the carrier.

ARTICLE VIII

WARRANTIES; DISCLAIMER

8.1 Products are covered solely by manufacturer warranties, if any.

8.2 TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.3 Customer agrees to pursue warranty claims directly with the manufacturer.

ARTICLE IX

ASSUMPTION OF RISK; RELEASE

9.1 Customer knowingly and voluntarily assumes all risks associated with installation and use of Products.

9.2 Customer releases and forever discharges Company from claims arising out of installation services.

9.3 Exceeding load ratings, modifying Products, substituting hardware, or deviating from instructions constitutes misuse and voids warranties.

ARTICLE X

LIMITATION OF LIABILITY

10.1 Liability Cap. Company’s total liability shall not exceed the amount actually paid by Customer for the Product giving rise to the claim.

10.2 Excluded Damages. Company shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits or use.

10.3 Ordinary Negligence Disclaimer. To the fullest extent permitted by law, Company shall not be liable for ordinary negligence.

10.4 Proportional Fault. Any liability shall be limited to Company’s proportional share of fault.

10.5 Essential Basis. Customer acknowledges these limitations are a fundamental basis of the bargain.

ARTICLE XI

INDEMNIFICATION

Customer shall defend, indemnify, and hold harmless Company and its members, managers, officers, employees, and agents from claims arising from:

misuse or modification of Products
Installer acts or omissions
Customer-directed changes
violation of law or this Agreement

ARTICLE XII

FORCE MAJEURE

Company shall not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, labor shortages, supply chain disruptions, transportation interruptions, governmental actions, or utility failures.

ARTICLE XIII

DATA SECURITY; ELECTRONIC COMMUNICATIONS

Customer consents to electronic communications. Company implements commercially reasonable safeguards but cannot guarantee absolute security.

ARTICLE XIV

INTELLECTUAL PROPERTY

All trademarks, product designs, manuals, website content, and marketing materials remain the exclusive property of Company.

ARTICLE XV

MANDATORY DISPUTE RESOLUTION

15.1 All disputes shall first be submitted to mandatory mediation.

15.2 Mediation shall occur exclusively in Maricopa County, Arizona.

15.3 If mediation fails, disputes shall be resolved by binding arbitration administered by the American Arbitration Association in Arizona.

15.4 Arbitration shall proceed on an individual basis only. Class, collective, representative, and private attorney general actions are waived.

15.5 This Article survives termination.

ARTICLE XVI

GOVERNING LAW

This Agreement shall be governed by the laws of the State of Arizona without regard to conflict-of-law principles.

ARTICLE XVII

TERMINATION; REFUSAL OF SERVICE

Company may suspend, refuse service, or cancel Orders for breach of this Agreement.

ARTICLE XVIII

MISCELLANEOUS

18.1 Severability
18.2 No Waiver
18.3 Assignment
18.4 Survival of Articles IV, VII, VIII, IX, X, XI, XV
18.5 Headings are for convenience only

ARTICLE XIX

ELECTRONIC SIGNATURE

BY ELECTRONICALLY ACCEPTING THIS AGREEMENT, CUSTOMER ACKNOWLEDGES THAT CUSTOMER HAS READ, UNDERSTOOD, AND AGREES TO BE BOUND BY ITS TERMS.

E-Z Storage LLC
4602 E. Elwood St. #3
Phoenix, AZ 85040

Phone: 480-907-3921
Email: contact@EZGarageStorageUSA.com
Website: www.EZGarageStorageUSA.com